Refund policy

• Once an order is confirmed, we will not accept return or refund requests However, in case of damaged or missing product , we are more than happy to work with our team to find a solution that is fair to all parties.
• Bio Basket needs to be notified of damaged product within 5 days from delivery date via email to info@bio-basket.com or message us on WhatsApp on our customer care number +91 8530109933.
• For vegetables and fruits, please contact us on the same day of delivery with appropriate images.
• In the email or message , please mention order number, image of invoice, and clear images of the damaged products. Attaching a video while opening the product would help us even better to assess the damage.
• We will be happy to re-send and replace the product promptly and we will notify you about the solution.
• Email or message will be responded to within 24-48 hrs and full assistance will be provided thereafter.
• There might be last minute changes depending on the harvesting of the vegetables and fruits , due to quality issues due to factors that are beyond our control such as weather conditions or natural pests.